Banana Counting Monkey

Thursday, August 01, 2002:

The Runaround

Promised to help a client out with a problem in their trading account. I tried to get ahold of a person in the back office. No luck, dialing their phone number gets a recorded message "The person ast 416-VVV-XXXX does not subscribe to this answering service. Thank you. Good Bye." The illogic of that statement amazes me. if she doesn't subscribe, why the heck does it pick up her calls?

So, decide to email her instead. The email gets bounced back:

I will be out of the office starting 07/22/2002 and will not return until 08/06/2002.

Please contact DGHJK if it's urgent @ 416-xxx-xxxx.


So, i call the number, voicemail picks up. "Hi, this is DGHJK, I'll be out of the office until August the 12th. "

Wonderful. Just remember, when dealing with Customer Service. the rep you deal with may very sincerely want to help you, may be attempting to help you, but may be unable to help you out of no fault of his own.

BCM // 1:30 PM

______________________

Monday, July 29, 2002:

Victor Davis Hanson On Europeans

Iraq? Stay put — we don't necessarily need or desire your help. The Middle East? Shame on you, not us, for financing the terrorists on the West Bank. The Palestinian Authority and Israel? You helped to fund a terrorist clique; we, a democracy — go figure. Racism? Arabs are safer in America than Jews are in Europe. That 200,000 were butchered in Bosnia and Kosovo a few hours from Rome and Berlin is a stain on you, the inactive, not us, the interventionist. Capital punishment? Our government has executed terrorists; yours have freed them. Do the moral calculus. Insensitive to the complexities of the Middle East? Insist that the next Olympic games are held in Cairo or Teheran, and let a deserving Islamic Turkey into the EU.


BCM // 9:55 AM

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